Refund policy

These policies apply to purchases from sajeqvx at sajeqvx.shop. For assistance, email support@sajeqvx.shop and include your order number where relevant.

30-day returns and exchanges

You may request a return or exchange within 30 days after delivery. Eligible items should be unused, in their original condition and original packaging, with an order number or other proof of purchase. This includes a change of mind about an eligible purchase. Keep packaging and accessories together so we can assess the complete item.

How to request a return

Contact support@sajeqvx.shop before sending anything back. Tell us which item you wish to return or exchange and why. We will review the request and provide the approved return instructions and destination. Our contact address is not automatically the return destination. Please wait for instructions so your parcel reaches the correct place.

Free eligible returns

We cover shipping for approved, eligible returns and exchanges through a prepaid return label or an equivalent free return arrangement. We do not charge a restocking fee. Keep proof of shipment until your return is resolved. Contact us if you cannot use the provided arrangement; do not pay for an alternative without discussing it with us first.

Refund timing

After we receive and inspect your return, we will confirm the outcome. Approved refunds are processed to the original payment method within 10 business days after review. Your bank or payment provider may take additional time to show the funds. If the refund is still missing after the processing period, contact us with your order details so we can investigate.

Exchanges

Tell us the replacement item or option you would like when requesting an exchange. Availability must be confirmed. We will explain the approved return and replacement steps and any genuine price difference before you proceed. If the requested replacement is unavailable, we will discuss another suitable option or an eligible refund.

Damaged, defective or incorrect items

Inspect your delivery and contact us promptly if an item is damaged, defective, missing, incorrect or does not match its description. Include the order number, a description and, where reasonably possible, photos of the item, packaging and shipping label. Keep the item and packaging until we provide instructions. We will assess the problem and arrange an appropriate remedy, which may include replacement, repair or refund as applicable.

Product condition and your rights

Opened personal care products may need individual assessment for hygiene and safety. We will explain any applicable restriction based on the actual item and the law; no blanket final-sale exclusion overrides your rights for defective or misdescribed goods. Our 30-day policy is a store benefit, not a statement that Canadian law imposes a universal 30-day return period. Nothing here limits mandatory rights or remedies available under applicable Canadian consumer law.