Shipping policy

These policies apply to purchases from sajeqvx at sajeqvx.shop. For assistance, email support@sajeqvx.shop and include your order number where relevant.

Delivery within Canada

We offer Standard Shipping to Canada, including all 13 provinces and territories: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Northwest Territories, Nunavut, Ontario, Prince Edward Island, Quebec, Saskatchewan and Yukon. We currently do not offer international shipping.

Shipping cost

Standard Shipping is free on Canadian orders, with no minimum order amount or weight threshold. Prices are in Canadian dollars (CAD). Any applicable tax is shown during checkout before you place your order.

Processing and transit time

Order processing normally takes 1–2 business days. After dispatch, standard transit normally takes approximately 4–6 business days. The normal total estimate is approximately 5–8 business days from order placement, combining processing and transit; it is not an additional stage. Business days exclude weekends and applicable holidays.

These are estimates, not guaranteed delivery dates. Remote destinations, weather, carrier disruption, high seasonal demand or other circumstances may cause delays. We will help investigate delayed deliveries and explain any available updates rather than promise an absolute date.

Tracking your parcel

When tracking is available after dispatch, shipping details are provided with the order's shipment confirmation. Tracking may take time to update after a carrier first receives the parcel. Contact support@sajeqvx.shop if you cannot locate the shipment information or need help interpreting an update.

Address and order changes

Check your shipping address before ordering, including apartment number and postal code. Contact us as soon as possible with your order number if the address or order needs changing. We will check whether the change is possible before fulfilment. Once dispatched, a change or cancellation may not be possible; we will explain the available next steps. Do not assume a requested change has been made until we confirm it.

Delayed, missing, damaged or misdelivered parcels

If tracking shows an unexpected delay, a missing delivery or delivery to the wrong location, contact us with the order number and tracking details. Check any safe delivery location and confirm the address, but tell us if you still cannot find the parcel. We will work to investigate the shipment and arrange an appropriate resolution under the circumstances and applicable law.

For damage, keep the packaging and take photos where reasonably possible. Tell us about missing or wrong items so we can assess and provide instructions. Our Returns & Refunds policy explains eligible returns and remedies. Nothing in this policy removes mandatory Canadian consumer rights.