FAQ

Where do you deliver?

We offer Standard Shipping across Canada, including all 13 provinces and territories. We currently do not offer international shipping.

How much is Standard Shipping?

It is free for Canadian orders, without a minimum order amount or weight threshold.

How long will my order take?

Normal processing is 1–2 business days. Standard transit after dispatch is approximately 4–6 business days. The normal combined estimate is approximately 5–8 business days. Weekends and applicable holidays are excluded. These are estimates, and remote destinations or carrier disruption may cause delays.

How do I track an order?

Check the shipment confirmation for tracking details when available. Tracking can take time to update after dispatch. Contact support@sajeqvx.shop with your order number if you need help.

Can I change my address or cancel?

Contact us promptly with the order number and the requested change. We will check whether it can be made before fulfilment. After dispatch, changes or cancellation may not be possible. Wait for confirmation rather than assuming a request has been applied.

Can I return or exchange an item?

Request an eligible return or exchange within 30 days after delivery. The item should be unused, in its original condition and packaging, with proof of purchase. Contact us before sending it back. Product condition may need assessment for hygiene and safety; mandatory rights for defective or misdescribed goods remain protected.

Do I pay for an eligible return?

We cover approved eligible return or exchange shipping through a prepaid label or equivalent free arrangement. There is no restocking fee. We will provide the actual return destination and instructions.

When will I receive my refund?

Approved refunds are processed to the original payment method within 10 business days after we receive and review the return. Your bank or payment provider may need additional time to show the funds. Contact us if you need help checking a refund.

What if an item is damaged, missing or wrong?

Contact us promptly with the order number, a description and photos where reasonably possible. Keep the packaging and item until we provide instructions. We will investigate and arrange an appropriate remedy.

What currency and taxes apply?

Prices are in CAD. Applicable tax, discounts and free Standard Shipping are shown at checkout before you order. We currently ship only within Canada.

Which cards can I use?

Our Canadian checkout currently displays Visa, Mastercard, Maestro, American Express, JCB, Diners Club and Discover. The payment options shown for your order are the final source of truth and may depend on the checkout and transaction details. We do not promise additional wallets or payment methods unless they are shown at checkout.

How can I get payment help?

Use the secure Shopify checkout and see our Payment policy. For failed or possibly duplicated payments, contact us with the order reference, time and amount; do not send a full card number.